Shipping Policy

1. APPLICATION

This policy applies when you purchase anything (Items) from our [www.ptl-store.com] (Website). 

This policy operates in conjunction with our General Terms and Conditions which is available at our Website. 

‘Physique The Label’ means Physique The Label Pty Ltd ACN  674 479 899 (Physique The Label) and includes its related bodies corporate and associates as those terms are defined in the Corporations Act 2001 (Cth) and references to ‘you’ mean you. 

2. CONFIRMATION OF YOUR ORDER

Once you have placed an order, you will receive an email confirmation of your order. You will receive a second notification email with tracking details upon dispatch of your order (see further details below). 

Your order cannot be amended or changed once the first confirmation email has been sent to you.

3. DELIVERY
1. Dispatch

We endeavour to dispatch your order within 1-3 business days, however during launches and sales periods (including but not limited to new product launches and promotional launches) the dispatch of your order may be delayed. 

We are not liable for you order once it has been dispatched. 

2. Delivery within Australia 

Orders within an Australian address will be delivered via Aus Post. 

Please refer to auspost.com.au for estimates on delivery. 

3. Delivery outside of Australia 

Orders outside of Australia may take between 7 - 30 business days to be delivered via Aus post.

If your order is being delivered to a non-residential address, please include the company name when completing your order. 

4. Our note to you 

Please ensure you order is being delivered to an address that you will be in attendance, or where it is unlikely that your parcel can be intercepted by a third party. 

We are not liable for your order if your order has been accepted and or signed for on delivery by someone other than the person who placed the order. 

We are not liable for your order if you opt or request ‘Safe Drop’ of your order by Australia Post. 

5. Delivery times may vary

We note that the above delivery times may vary, and any estimates provided are subject to stock availability and delays which are beyond our reasonable control (including but not limited to postal delays or by something beyond our reasonable control).

4. COST OF SHIPPING

The cost of shipping will vary depending on your location of delivery. Shipping costs will be calculated when you check out. 

Please note that the costs of shipping are non-refundable. 

5. AUSTRALIAN CONSUMER LAW

This policy, which excludes or limits our liability, shall apply only to the extent permitted by law.  Provisions of the Australian Consumer Law, and other statutes from time to time in force in Australia may apply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. This policy shall be read and construed subject to any such statutory provisions. If any such statutory provisions apply, then to the extent to which we are entitled to do so, our, liability under those statutory provisions shall be limited to:

1. replacement of Items or the provisions of equivalent Items; 
2. payment of the cost of replacing the Items or of acquiring equivalent Items; or
3. payment of the costs of repairing the Items; or
4. repair of the Items; or
5. refunding to you the costs of the Items in respect of the Items giving rise to the liability.

6. PRIVACY

In order for Physique The Label to process your order we may collect your personal information, such as your name or contact details, including postal and email address and telephone number. Collection of your personal information will be managed in accordance with our Privacy Policy which is available at our Website.

7. INCONSISTENCY

In the event of any inconsistencies between this policy, our General Terms and Conditions and any other document or policy, this policy will prevail.

8. VARTIATION

Physique The Label reserves its rights to vary this policy without prior notice to you.