Refund policy

RETURNS AND REFUNDS POLICY
  1. RETURNS AND CHANGE OF MIND 

Physique The Label is happy to assist customers that wish to return or exchange Items purchased on our Website as follows. 

    1. Returns – quality and defects

Our Items come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and compensation for any other loss or damage that ought to have been reasonably foreseeable by us. 

You are also entitled to have the Items repaired or replaced if the Items fail to be of acceptable quality and the failure does not amount to a major failure. 

If there is a problem with the Items you have purchased from us, you can return them to us. Upon assessment, we will offer a refund or replacement if there is major problem with the Items.  We may offer a repair or replacement if the problem is not major.

You must provide us with the order number which will appear on the invoice you will receive via email after making a purchase (Online Order Number).  

    1. Returns – Change of mind 

We are not required to replace your product if you simply change your mind. However, if you are not happy with your product, we may, at our discretion, decide to refund, exchange or provide you with a store credit, providing the product is returned to us in its original new condition with proof of purchase. If you wish to return Items because you have changed your mind about your purchase, we may offer you a refund provided that:

      1. You return the Items within 30 days from the purchase date. After this period, you may not be entitled to a refund or exchange.
      2. You produce your produce your Online Order Number when returning the Items.
      3. The Items have not been used or damaged in any way including that:
        1. they are in the original packaging, including any accessories and original tags and packaging; and
        2. they are unworn, unwashed, unused and in its original condition.
      4. You agree to pay us the costs associated with the collection of the Items (whether we personally collect the Items or arrange a courier to do so) and an administration fee for processing the return. 

All change of mind refunds are issued at the discretion of Physique The Label.  We reserve the right to refuse a refund for a change of mind request if it does not comply with these conditions. 

A change of mind return does not apply to items that are sold by Physique The Label on sale. These items cannot be returned. 

    1. Return process 

If you wish to return the Items (for either product failure or change of mind), the following process is to be followed:

      1. in the first instance, you should contact us (via website "contact" form or email) and provide your Online Order Number, an explanation of the issue, and if possible, provide images (Claim). We will then try to assist you via email in respect of your Claim; and
      2. if your Claim is unable to be resolved by email and you are an Australian or International customer we will arrange for a free return label to be sent to you via email. Simply return your Items to us by taking your Items to your local post office with the free return label. Once your Items are received by us, we will undertake a thorough assessment and review. Following our review, we will determine whether it is appropriate to arrange a repair, replacement or refund of your Items as a result of the Claim, or alternatively decline the Claim and return the Items to you.

4. Returns period 

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of Items, price and statements made on packaging and labels. We assist you with further information about the warranty period for the product you return.

    1. Eligibility 

To be Eligible for a return under clauses 3.1 and 3.2: 

      1. for standard returns you must return the items within 30 days of receipt of your shipment (receipt of being the date of delivery or attempted delivery); 
      2. for change of mind returns you must return the items within 14 days of receipt of your shipment (receipt of being the date of delivery or attempted delivery);
      3. Items must be unworn (items with make-up or deodorant stains will be deemed to be worn), unwashed with tags attached and in its original packaging
2. AUSTRALIAN CONSUMER LAW

This policy, which excludes or limits our liability, shall apply only to the extent permitted by law.  Provisions of the Australian Consumer Law, and other statutes from time to time in force in Australia may apply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. This policy shall be read and construed subject to any such statutory provisions. If any such statutory provisions apply, then to the extent to which we are entitled to do so, our, liability under those statutory provisions shall be limited to:

    1. replacement of Items or the provisions of equivalent Items; 
    2. payment of the cost of replacing the Items or of acquiring equivalent Items; or
    3. payment of the costs of repairing the Items; or
    4. repair of the Items; or
    5. refunding to you the costs of the Items in respect of the Items giving rise to the liability.

3. PRIVACY

In order for Physique The Label to process your order we may collect your personal information, such as your name or contact details, including postal and email address and telephone number. Collection of your personal information will be managed in accordance with our Privacy Policy which is available at our Website.

4. INCONSISTENCY

In the event of any inconsistencies between this policy, our General Terms and Conditions and any other document or policy, this policy will prevail.

5. VARTIATION

Physique The Label reserves its rights to vary this policy without prior notice to you.