Shipping policy

Last updated: July 2026

APPLICATION

This policy applies when you purchase anything (Items) from our [www.ptl-store.com] (Website). 

This policy operates in conjunction with our General Terms and Conditions which is available at our Website. 

‘Physique The Label’ means Physique The Label Pty Ltd ACN  674 479 899 (Physique The Label) and includes its related bodies corporate and associates as those terms are defined in the Corporations Act 2001 (Cth) and references to ‘you’ mean you. 

CONFIRMATION OF YOUR ORDER

Once you have placed an order, you will receive an email confirmation of your order. You will receive a second notification email with tracking details upon dispatch of your order (see further details below). 

Your order cannot be amended or changed once the first confirmation email has been sent to you.

Australia & New Zealand

We ship within Australia and New Zealand via Australia Post.

  • Standard shipping within Australia - $9.95
  • Standard shipping to New Zealand - $15.95
  • Free shipping on orders over $111 AUD
  • Estimated delivery: 5–10 business days

We note that the above delivery times may vary, and any estimates provided are subject to delays which are beyond our reasonable control (including but not limited to postal delays or by something beyond our reasonable control).

International Shipping

We ship worldwide via Australia Post.

  • $25.00 AUD flat rate for international orders.
  • Estimated delivery: 7–30 business days

Please Note

  • Please ensure you order is being delivered to an address that you will be in attendance, or where it is unlikely that your parcel can be intercepted by a third party. 
  • We are not liable for your order if your order has been accepted and or signed for on delivery by someone other than the person who placed the order. 
  • We are not liable for your order if you opt or request ‘Safe Drop’ of your order by Australia Post. 
  • Delivery timeframes are estimates and may vary due to customs processing, public holidays, or carrier delays.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
  • Once your order has been dispatched, you will receive a tracking number via email.

AUSTRALIAN CONSUMER LAW

This policy, which excludes or limits our liability, shall apply only to the extent permitted by law.  Provisions of the Australian Consumer Law, and other statutes from time to time in force in Australia may apply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. This policy shall be read and construed subject to any such statutory provisions. If any such statutory provisions apply, then to the extent to which we are entitled to do so, our, liability under those statutory provisions shall be limited to:

    1. replacement of Items or the provisions of equivalent Items; 
    2. payment of the cost of replacing the Items or of acquiring equivalent Items; or
    3. payment of the costs of repairing the Items; or
    4. repair of the Items; or
    5. refunding to you the costs of the Items in respect of the Items giving rise to the liability.

PRIVACY

In order for Physique The Label to process your order we may collect your personal information, such as your name or contact details, including postal and email address and telephone number. Collection of your personal information will be managed in accordance with our Privacy Policy which is available at our Website.

INCONSISTENCY

In the event of any inconsistencies between this policy, our General Terms and Conditions and any other document or policy, this policy will prevail.

VARTIATION

Physique The Label reserves its rights to vary this policy without prior notice to you.